Crisis Services

  • Triple zero (000)

    The Triple Zero (000) service is the quickest way to get the right emergency service to help you. You can contact Police, Fire or Ambulance in life threatening or emergency situations.

    Is someone seriously injured or in need of urgent medical help?
    Is your life or property being threatened? 
    Have you just witnessed a serious accident or crime? 

    If you answered YES call Triple Zero (000). Triple Zero calls are free.

  • Lifeline

    24 hour crisis support and suicide prevention service  

    Crisis Support Chat is available 7.00PM – Midnight (EST) 7 Days.
    13 11 14
  • QLife

    QLife national telephone and web counselling service for lesbian, gay, bisexual, trans and intersex (LGBTI) people, families and friends. Operating hours 3pm - midnight daily.
    1800 184 527
  • Kids Helpline

    Helpline for children.

    1800 551 800
  • SuicideLine Victoria

    SuicideLine is a 24/7 telephone counselling service offering professional support to people at risk of suicide, people concerned about someone else’s risk of suicide, and people bereaved by suicide. 

    1300 651 251
  • Parentline

    Parentline Victoria is a state wide telephone counselling, information, and referral service for parents and carers of children age 0-18 years. Parentline’s hours are 8am-12 midnight, 7 days a week.

    13 22 89
  • Ballarat Health Service - Mental Health Services

    Anyone can contact Ballarat Health Service Mental Health Service if they are worried about their own changes in mood, ideas or behaviour, or someone else living in the region.

    1300 661 323
  • YoDAA (Youth, Drugs and Alcohol Advice)

    YoDDA is an information, advice and support phone and online based service. Our aim is to provide families/ carers, young people, workers, and schools with up to date evidence base information and help navigate the Youth AoD sector. You can contact YoDAA between 9.00am to 8.00pm Monday to Friday or chat with us through our webchat service on our website from 12.00pm to 8.00pm Monday to Friday, alternatively you can email us at anytime.
    1800 458 685
  • MensLine Australia

    MensLine Australia is a 24/7 national telephone and online support, information and referral service for men with family and relationship concerns.

    1300 789 978
  • Alcoholics Anonymous (AA)

    Phone our national helpline number and your call will be routed to your nearest local AA office or contact.

    1300 22 22 22
  • National Debt Hotline

    A national, free, confidential & independent financial information service.
    1800 007 007
  • Victoria Legal Aid

    Call us with your legal problem on, Monday to Friday from 8.45 am to 5.15 pm, for free information over the phone about the law and how we can help you.

    1300 792 387
  • Australia's National Sexual Assault, Domestic and Family Violence Counselling Service

    To provide professional telephone and online counselling service 24 hours-a-day, 7 days-a-week.
    1800Respect (1800 737 732)
  • Safe Steps Family Violence Response Centre

    Safe Steps Family Violence Response Centre provides at no cost a range of 24/7 professional support services for women and children experiencing violence and abuse from a partner or ex-partner, another family member or someone close to them.

    1800 015 188
  • Nurse-On-Call

    NURSE-ON-CALL is a phone service that provides immediate, expert health advice from a registered nurse, 24 hours a day, 7 days a week. NURSE-ON- CALL can also give you information about health services in your area. 

    1300 60 60 24
  • Men's Referral Service

    The Men’s Referral Service is a men’s family violence telephone counselling, information and referral service operating in Victoria, New South Wales and Tasmania and is the central point of contact for men (18+) taking responsibility for their violent behaviour.

    1300 766 491
  • Maternal and Child Health Line

    The Maternal and Child Health Line is a free 24 hour , 7 day a week statewide telephone service available to Victorian families with children from birth to school age.

    We provide information, support and guidance regarding a range of issues including child health, nutrition, breastfeeding,

    maternal and family health and parenting.

    13 22 29
  • Gambler's Help Youthline

    If your betting is getting out of control, or you're worried about someone else, help is available and it's free. Call the Gambler's Help Youthline on 1800 262 376 - it's confidential and open 24/7.

    1800 262 376
  • Direct Line - Alcohol and Drugs

    24-hour telephone counselling, information and referral service for anyone in Victoria wishing to discuss an alcohol or drug-related issue.

    1800 888 236
  • Child First

    Single referral point for family services in Ballarat and surrounding areas jointly delivered by CAFS Ballarat and partner agencies. Monday – Friday, 9am to 5pm.

    Direct line: (03) 5337 3388 or 1300 783 341